Do you accept returns?

Because our ice cream is perishable, we do not accept returns. Please reach out to us if your ice cream arrives melted or is in otherwise imperfect condition, and we will work with you to make the situation right. Please email us at hello@alecsicecream.com.

How do you ship frozen ice cream?

We ship your orders via UPS and FedEx, dispatching on the next suitable day for frozen goods, Monday to Thursday. Using eco-friendly, recyclable coolers and the right amount of dry ice based on transit time, we ensure your items stay frozen and secure. We're committed to delivering your order swiftly, sustainably, and safely!

So, is Alec's Organic Regenerative or just Greenwashing?

We get it—this term gets tossed around by everyone these days, from companies big and small. But at Alec's, we don't take it lightly. We go to great lengths to ensure that all our regenerative products are third-party verified. Our ingredient partners include Alexandre Dairy, Native Green Cane Project Cane Sugar, Burroughs Almonds, Groundwork Coffee, Sol Simple Bananas, and New Leaf Tree Syrups.

Third parties like Land to Market Regenerative Verified™, Regenerative Organic Certified®, and Certified Humane® inspect our suppliers. These partners are all about improving soil health, waterways, biodiversity, and the lives of people and animals, while also pulling carbon out of the air.

So, rest assured, we're the real deal when it comes to regenerative practices.

What makes Alec’s different?

Alec’s is the first A2 dairy + regenerative organic ice cream which is why we say “Happy Gut” and “Happy Planet” ice cream. Each time you dig into a pint of our ultra-creamy cream, you are supporting the next movement in sustainable agriculture aimed at positively changing our planet for a better today and tomorrow... And if that doesn’t leave you feeling good enough, our gut-friendly A2 dairy should get you there.

What makes A2 dairy better?

Quite simply, A2 dairy can help avoid stomach cramping, bloating, indigestion, and skin irritation. But to dig in deeper - at one point, all mammals’ milk was A2 or A2/A2 dairy, which is why it’s known as the OG dairy or heirloom dairy. However, over time, a mutation caused many cows to start producing A1/A2 milk instead, which may be why it’s so hard for many people to digest it today. The good news is that if you can comfortably enjoy goat or sheep’s milk - both A2 dairy as well! - but find yourself on the struggle bus with cow’s milk, then your belly will likely love our ice cream.

Are all of your ice creams gluten-free?

Yes, we use only gluten-free ingredients in our ice creams. 

I’ve never heard of “regenerative.” What on earth is that?

98% of our ice cream base ingredients are certified or verified regenerative, which means they are produced using holistic farming practices that have the power to sequester carbon, promote biodiversity, conserve water, and improve the lives of animals and farmers. Regenerative farming uses “no-till” practices to protect biodiversity within our soils and reintegrate plants and animals into agriculture. You can learn more about the regenerative farming movement through these fantastic organizations: 

  • Regenerative Organic Alliance
  • The Rodale Institute
  • The Savory Institute
  • NRDC: Search Regenerative
  • Kiss the Ground

Is your dairy from Alexandre Farms and is it Certified Humane?

Yes, and yes - we are very proud to source all of our dairy from Alexandre Farms, the first Verified regenerative dairy! ALL of their dairy is certified humane.

Do you have vegan ice cream options?

While we do not currently offer vegan flavors, our focus is on supporting regenerative agriculture practices that enrich the soil, promote animal welfare, and reduce our environmental impact. Our ice cream stars premium, organic milk and cream sourced from partners who share our commitment to regeneration and sustainability. This dedication allows us to produce a truly unique and creamy texture that's not just delicious but also supports a healthier planet.

Are your regenerative organic claims 3rd party verified?

Yes! Our dairy is Verified Regenerative by Land to Market.. Our sugar cane, almonds, bananas, maple, and coffee are Regenerative Organic Certified.

Are all of your products organic?

Yes, all of our ice creams available for sale are USDA Certified Organic.

Why does your ice cream have gums?

  • Gums help our ice cream better survive the temperature variations. Our ice cream has a very low amount of gums totalling 0.14% of our formula. 
  • Our gums are already hydrated which means they cannot swell when consumed. Research has also indicated that as a soluble fiber when consumed in moderation, guar gum may be a health benefit for the digestive tract. We use two organic and naturally derived gums—guar gum comes from a legume and carob gum comes from the seeds of the carob tree. Also, the gums we use at the levels we use have been shown to aid in digestion and not lead to negative health issues. For example, there are x grams of organic Guar and Locust combined in a serving of our ice cream in comparison to about x grams in a serving of the leading dairy-free ice cream, about x grams in the leading conventional ice cream, and x grams in a gummy vitamin.

Got questions, concerns, or feedback? Let’s chat!

Drop us a line at hello@alecsicecream.com