Q: I JUST OPENED MY DELIVERY, WHAT DO I DO WITH THE PACKAGING?
A: We are very proud of our sustainable packaging and want you to make sure you are properly disposing of everything. We recommend that you place the remains of the dry ice in a well-ventilated area at room temperature, so that it will evaporate. (Please do not touch it directly!)
If you have received a package with a plastic green lining, you can cut the material out of this plastic (again we encourage you to recycle the plastic responsibly) and either wash it down the sink, compost it, or even use it as a fire starter!
Please be careful to recycle the green plastic liner appropriately—some areas do not accept plastic bags in recycling, while others do.
If you received a “Clima Cell” brown liner, simply remove this from the box and place it in your recycling bin.
Q: HOW ARE YOU ADDRESSING SUSTAINABILITY WHEN IT COMES TO SHIPPING?
A: Shipping typically takes 1-2 days for processing and then 2 days of transit time. We try to ship orders Monday-Wednesday, because orders shipped on Thursday or Friday sometimes may not deliver on time due to weekend delivery issues.
Q: DO YOU ACCEPT RETURNS
We pack our shipments in environmentally friendly Green Cell Foam—a natural bio-based styrofoam replacement made from corn that is compostable and dissolves with water. We also provide a carbon offset option at purchase.
Please see “what do I do with the packaging” for more details.